Overview

It is imperative for businesses today to have a deep understanding of their customers and efficiently offer a seamless multi-channel customer experience. Salesforce’s dynamic, cloud-based CRM helps clients manage and maximize customer interactions to extract more value, while improving customer satisfaction.

The challenges organizations face:

• Lack of 360 degree view of customers
• Difficulty enabling multi-channel customer engagement, satisfaction and retention
• Slow time to market
• Multiple legacy applications, which affect scalability, availability and performance

How can Atos | Syntel help?

• Leverage our SalesForce Silver Partnership to establish a Center of Excellence 
• Support contact center implementation specialists 
• Product installation and configuration for SalesForce AppExchange 
• Customer experience (CX) solutions

How is our solution unique?

• SyntBots® intelligent automation framework enables faster cloud migration
• Automated DevOps accelerates development for cloud platforms 
• High degree of reusability, with pre-configured test automation scripts and industry-specific process templates

What outcomes can we deliver?

• 40% reduction in cloud migration costs
• 40% faster time to market
• 30%+ lower development cost
• 25% reusable test automation scripts
• Scalable, secure, maintainable applications
• Future-proof solutions