Customer Experience

Use digital interfaces to make every customer interaction memorable.

Digital Services


In the “Age of the Customer”, enterprises must make efficient use of digital technologies to create a compelling customer experience (CX) and deliver rich, seamless and consistent experiences across all channels of consumer engagement. However, many organizations face challenges such as:

  • Misalignment between corporate branding and mobile platform design
  • Lack of timely and relevant customer engagement
  • Inconsistent customer experience across digital touchpoints
  • Complex business processes
  • Legacy IT systems incompatible with digital technology
  • Slow time to market due to effort duplication while supporting multiple channels


Key Offerings

Atos|Syntel helps design and deliver platform agnostic digital touchpoint solutions that enhance your brand with an engaging, seamless, personalized user experience across all your digital channels.


Advanced User Experience

Best in class consistent User Experience through the power of User Centric Design (UCD) and Design Thinking principles

Omni-channel Enablement

Platform agonistic solution development using hybrid, adaptive or responsive technologies

Portal Modernization

Modernization of classical web solutions for improving user friendliness and multi device compatibility

Smart Apps

Develop native mobile applications with rich user experience and embedded with artificial intelligence and machine learning capabilities

We leverage our in-house digital platform, ATOM, to reduce time to market by 20-40% through ready-to-use solution building blocks for customer experience transformation.

Key Benefits

Attract Digital Native Customers

Increased Customer Engagement

Enhanced Workforce Productivity

Market Share Growth

Success Stories

Transforming a 180-year old Commercial Bank into a Digital Bank

A venerable old bank in the U.K. wanted to build a new digital banking platform to change the way their customers think and manage their money.

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Retailer Records 22% Jump in Home Services Exterior Sales

The client is a Fortune 100 home improvement superstore that was looking to streamline their lead to sale process by developing a new mobile app for its sales teams. It was intended to replace bulky, paper-based product catalogs, order forms and contracts, and capture orders

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