Global Privacy Policy

Digital Services

Effective Date: September 5, 2018

Syntel respects and is committed to protecting your privacy. This privacy policy applies to all the business operations of Syntel, Inc. and its subsidiaries worldwide ("Syntel", "we", "us", and “our”), except:

  • where such operations are covered by a separate privacy policy, such as the Syntel Human Resources Privacy Statement;
  • where Syntel acts as a data processor, such as in the course of performing servicesfor its clients; and
  • excluded entities. For the current list of excluded entities, please visit the link: Excluded Entities

This privacy policy describes how Syntel collects and uses personal information. It also describes the choices available to you regarding our use of your personal information including how you may be able to access, update, and request deletion of such personal information.

EU-U.S. and Swiss-U.S. Privacy Shield Frameworks

With respect to personal information processed in the scope of this privacy policy, Syntel, Inc. and its U.S.-based subsidiaries comply with the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework (the “Privacy Shield”) as adopted and set forth by the U.S. Department of Commerce regarding the processing of personal information. Syntel commits to adhere to and has certified to the Department of Commerce that it adheres to the Privacy Shield Principles.

To learn more about the Privacy Shield, and to view Syntel’s certification, please visit https://www.privacyshield.gov and https://www.privacyshield.gov/list, respectively.

VeraSafe Privacy Program

Syntel is a member of the VeraSafe Privacy Program, meaning that with respect to personal information processed in the scope of this privacy policy, VeraSafe has assessed Syntel’s data governance and data security for compliance with the VeraSafe Privacy Program Certification Criteria. The certification criteria require that participants maintain a high standard for data privacy and implement specific best practices pertaining to notice, onward transfer, choice, access, data security, data quality, recourse, and enforcement.

Dispute Resolution

Where a privacy complaint or dispute cannot be resolved through Syntel’s internal processes, Syntel has agreed to participate in the VeraSafe Privacy Shield Dispute Resolution Procedure. Subject to the terms of the VeraSafe Privacy Shield Dispute Resolution Procedure, VeraSafe will provide appropriate recourse free of charge to you. To file a complaint with VeraSafe and participate in the VeraSafe Privacy Shield Dispute Resolution Procedure, please submit the required information here: https://www.verasafe.com/privacy-services/dispute-resolution/submit-dispute/

Controllership

In the context of this privacy policy, Syntel acts as a data controller for the data we process.

Basis of Processing

In the context of this privacy policy, Syntel processes personal information on the basis of the need to perform our contractual obligations, or to take pre-contractual measures at your request. Additionally, Syntel may process personal information on the basis of the pursuit of our legitimate interests, such as selling and providing our services to prospective and current customers. In certain cases, Syntel relies on your consent as the basis for processing. In such cases, you may revoke your consent at any time. To do so, please contact Syntel using the contact information in the Contact Us section of this privacy policy.

When the purposes of processing are satisfied, we will delete the related personal information within six months.

Information Collection and Use

We may collect various categories of personal information, including:

  • Biographical information such as name, education, gender, work experience, skills, and photographs/video of you;
  • Contact information such as email address, mailing address, and phone number;
  • Unique identifiers such as user-name; and
  • Professional information, such as job title and position.

We may collect such personal information:

  • When you call, email, or write to us;
  • When you submit contact form(s) on our websites, including registering to attend an event;
  • When you post comment(s) to our blog;
  • When you subscribe to our email alerts and/or newsletter;
  • When you request printed materials to be sent to you in hardcopy;
  • In person, including when you visit a Syntel facility;
  • From your colleagues, industry-peers, and similar associates; and
  • From any public source, such as information made public by your employer.

Please also note that Syntel facilities are monitored, including by CCTV surveillance.

We may use this information to:

  • Assess the needs of your business to determine suitable products and services;
  • Send you requested product or service information;
  • Respond to customer service requests;
  • Send you a newsletter or email alerts;
  • Send you marketing and sales-related communications;
  • Respond to your questions and concerns;
  • Improve our website and marketing efforts;
  • Communicate with you regarding your visit to Syntel facilities;
  • Maintain a record of visitors to Syntel facilities; and
  • Help ensure the security of Syntel property and information.

Service Providers

We may make your personal information available to our service providers, as necessary, in order for them to help us with our business operations. These service providers include thoseprovidingmarketing automation software, survey software, Internet hosting services, and services related to operating and securing our facilities. We may also make your personal information available to our corporate affiliates. To do this, we may rely on standard data protection clauses adopted by the European Commission.

These companies are authorized to use your personal information only as necessary to provide these services to us. These service providers may be located in countries other than the United States or the European Union, such as India and they are contractually required to provide at least the same level of protection for your personal information as is described in this privacy policy. Syntel remains liable for the protection of your personal information that we transfer to our service providers, except to the extent that we are not responsible for the event giving rise to any unauthorized or improper processing.

Information Sharing

We may also disclose your personal information:

  • as required by law, such as to comply with a subpoena, or similar legal process;
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate or prevent fraud, investigate or prevent crime, or respond to a government request;
  • if Syntel is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our main website (syntelinc.com) of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information; and
  • to any other third party with your prior consent to do so.

If we must disclose your personal information in order to comply with official investigations or legal proceedings initiated by governmental and/or law enforcement officials or otherwise in context of any investigation into any fraud or crime (actual or suspected), we may not be able to ensure that such recipients of your personal information will maintain the privacy or security of your personal information.

Accessing, Deleting & Updating Your Personal Data

You may have a right to request access to, and the opportunity to update, correct, port, or delete your personal information. Under certain circumstances, you may have a right to restrict or object to the processing of your personal information. To submit such requests or raise any other questions, please contact us by using the contact information provided in the “Contact Us” section below. We will respond to your request within 30 days.

Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in such emails.

We use cookies on our websites. A cookie is a small text file that may be stored on your device for a variety of purposes.

We use both session cookies and persistent cookies. A session cookie expires and is automatically deleted when you close your browser. When you return to our website a new session cookie will be placed on your device, which will store information related to your use of our websites.

A persistent cookie remains on your device for an extended period of time. These cookies stay on your device until they are deleted manually or until the web browser deletes them automatically based on the duration period specified within the cookie. Persistent cookies help our websites remember your information and settings when you visit again in the future. You can remove persistent cookies by following directions provided by your Internet browser. If you configure your Internet browser to reject cookies, you may still use our websites, but your ability to use some areas of our websites may be limited.

Web Beacons / GIFs

Third party tracking technologies on our websites may employ a software technology called clear GIFs (a.k.a. web beacons) that help us better manage content on our websites by informing us what content is effective. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of website users.

Analytics / Log Files

As is true of most websites, our websites gather certain information automatically through analytics programs such as, but not limited to Google Analytics and Hubspot, and store it in log files. This information includes IP addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which typically does not identify individual users beyond their IP address, to analyze trends, to administer the websites, to track users’ movements around the websites and to gather aggregated demographic information about our user base as a whole.

Behavioral Targeting / Re-Targeting

We may partner with a third-party ad network to display advertising on our website and to manage our advertising on other websites. Our ad network partners use cookies and web beacons to collect limited personal information about your activities on this and other websites to provide you targeted advertising based upon your interests. If you wish to not have your information used for the purpose of serving you targeted ads, you may opt-out by clicking here.

Information Security

The security of your personal information is important to us. Syntel has implemented and maintains technical, administrative, and physical measures that are reasonably designed to help protect personal information from unauthorized processing such as unauthorized access, disclosure, alteration, or destruction.

No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee the absolute security of your personal information.

Links to Third Party Websites

Syntel may provide links to Internet websites of other parties. Syntel is not responsible for the contents of, or any products or services offered in, those third-party websites. You should be aware when you are leaving a Syntel website and be sure to read the privacy statements of each and every website that collects your personal information. Any links provided by Syntel to any third-party website are provided to you as a convenience only. You should not infer that Syntel endorses or accepts responsibility for non-Syntel websites by the inclusion of any such links to those websites.

Our Blog

Our websites may make message boards and public forums available to its users, such as within our blog. Please understand that any information disclosed in these areas becomes public information. Except where expressly authorized by Syntel, you are prohibited from collecting data about other users on our websites.

Social Media Widgets

Our websites include social media features, such as the Facebook like button, links to our social media pages and widgets, such as the AddThis® button or interactive mini-programs that run on our websites. These features may collect your IP address, which page you are visiting on our websites, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy notice of the company providing it.

Changes To This Policy

We may update this privacy policy to reflect changes to our privacy practices. If we make any material changes we may (but are not obligated to) notify you by sending you an email (to the email address specified in our records, if any) or by means of a notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Us

General Inquiries:

You can reach Syntel through postal mail, phone or fax

Attn: Syntel Legal Department
Syntel, Inc. 
525 E. Big Beaver 
Third Floor 
Troy, MI 48083 
United States 

Telephone: +1-248-619-2800 
Fax: +1-248-619-2888

You may also email your privacy concerns to privacy@syntelinc.com and to Mr. Sandeep Godbole at Sandeep_Godbole@syntelinc.com. Your concerns will be addressed as soon as possible, within 30 days of when we receive your communication.

Binding Arbitration

If your dispute or complaint can’t be resolved by us, nor through the dispute resolution program established by VeraSafe, you may have the right to require that we enter into binding arbitration with you pursuant to the Privacy Shield’s Recourse, Enforcement and Liability Principle and Annex I of the Privacy Shield.

Regulatory Oversight

Syntel, Inc. and its U.S. subsidiaries are subject to the investigatory and enforcement powers of the United States Federal Trade Commission. If you are a resident of the European Union, you may have the right to lodge a complaint with a data protection regulator in your member state.

EU Representative

VeraSafe has been appointed as Syntel’s representative in the EU for data protection matters, pursuant to Article 27 of the General Data Protection Regulation of the European Union. VeraSafe can be contacted in addition to Syntel only on matters related to the processing of personal information. To make such an inquiry, please contact VeraSafe using this contact form: https://www.verasafe.com/privacy-services/contact-article-27-representative

Alternatively, VeraSafe can be contacted at:

Matthew Joseph
Syntel Data Protection Officer 
Zahradníčkova 1220/20A 
Prague 15000 
Czech Republic 

VeraSafe Ireland Ltd
Unit 3D North Point House 
North Point Business Park 
New Mallow Road 
Cork T23AT2P 
Ireland