Telecom

Putting digital to work creating trust and loyalty.

Digital Services

Overview

To thrive in the Digital Age, telecommunications companies must continue to develop value, while reducing connectivity costs and differentiating with ultra-fast access. With basic voice and data services now largely commoditized, you need to look beyond connectivity and employ analytics, integrated IoT, cloud and virtualization to build your reputation.

Atos Syntel can help you exploit analytics, network virtualization and new digital workplaces in ways that enable deeper customer engagement and radically boost business innovation.

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Key Offerings

Customer Experience

Our solutions can improve the customer experience across all sales and service fulfillment processes, creating “wow” interactions, developing meaningful analytics, and creating a secure omnichannel experience for consumers.
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Atos Codex for Telco

Put real-time data and insights to work improving the customer experience, creating more agile operations and developing innovative and winning products. Atos Codex delivers real business value, with use cases for:

  • Network function virtualization
  • Customer experience management
  • Analytics-driven business operations

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Operational Excellence

Break down barriers between operational and business systems, exploit network and service data to maximum effect and implement critical process changes. We offer a full portfolio of business and technology services, including:

  • Application management
  • Business KPI management
  • IT outsourcing
  • Digital workplace and unified communications 
  • Testing and digital assurance

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Cloud Virtualization

Network agility is essential for success, and our solutions enable operators to instantly scale capacity and performance to meet demand— so your products and services stand out from the competition. Our services include:

  • Consumer cloud services
  • Virtual contact centers
  • Mobile and e-commerce platforms
  • Smart workplace installations
  • Personalization 

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Service Innovation

You need to bring new products to market fast in order to compete, and Atos Syntel offers the scale, skills and expertise to roll-out new products at digital speed without compromising quality. Our services include:

  • New product development
  • Telco network products
  • Unify Circuit
  • Third-party enabling/API
  • Atos secure NFV infrastructure

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Business Transformation

In today’s hyper-connected world, markets evolve rapidly, machine intelligence is ubiquitous and decisions are increasingly data-driven. Our business transformation solutions help accelerate time-to-value, increase enterprise agility and business performance and deliver the scale and flexibility required for digital transformation. They include:

  • Customer experience
  • Digital business design
  • Digital organization
  • Digital technology strategy
  • Business analytics and data science
  • Governance, risk and compliance

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