Outbound Supply Chain Services

Improve performance, reduce complexity, and enable collaboration with Atos|Syntel’s Supply Chain solutions.

Digital Services

Overview

Atos|Syntel’s outbound supply chain services are designed to enhance functionality, optimize business performance and enable more informed business decisions so you can continuously improve your operational efficiency.

We deliver end-to-end IT and KPO services that span sales and distribution, warranty management, service management and parts management, including:

  • Channel sales/retail sales functions such as contract management, dealer management, campaign management, logistics management, sales invoicing, customer management, promotions and quotes, lead management, and recall management
  • Warranty management processes for claims management, product registration, extended warranty administration, service contract maintenance, recovery management, contract/policy digitization, campaign management and warranty analytics
  • Services management including maintenance, repair, invoice management, telematics, early warning of failures, and contract maintenance
  • Parts management covering spare parts forecasting and inventory management, and invoicing and parts recovery
  • Outbound logistics including inventory management, warehousing, cross docking, distribution, and shipment tracking

Offerings

  • Warranty application digitization using microservices
  • Legacy modernization leveraging the SyntBots® automation platform
  • 360° warranty management with ITOps, BizOps and IoT-based telematics
  • Dealer management
  • Test automation driven by Atos|Syntel’s Business Process Test Repository (BPTR)
  • Warranty claims analytics
  • Sales order management, forecasting, pricing/invoicing, sales analytics and shipment tracking
  • Call center automation 
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