Maximize the value of your core investments with Atos|Syntel’s comprehensive Facets services

Digital Services


Today’s healthcare businesses are under pressure to optimize processes, improve operational effectiveness and respond quickly to a changing marketplace. Many health plans are transforming their business models to compete more effectively.

Health plans running Facets can employ Atos|Syntel’s automation-powered managed services, digital reference architecture and professional services combined with industry best practices to reap the most from their core investments and refocus their efforts on strategic initiatives.

As a leading third-party service provider of Facets, Atos|Syntel can help health plans improve process efficiencies, monetize new opportunities, and derive superior outcomes.


Key Offerings

IT Operations Services

  • Automated infrastructure and application management
  • Application performance and batch monitoring dashboards
  • Problem prevention, process standardization and optimization

Digital Services

  • Digital architecture services
  • Mobile and cloud enablement 
  • Facets integration peripheral applications
  • Big Data services 
  • Automated DevOps, continuous integration and testing

Business Process Automation Services

  • Automated claims and member services
  • Provider data and product benefits configuration
  • Premium processing and billing reconciliation

Professional Services

  • Platform consolidation, data and systems migration
  • Facets custom development and custom code simplification
  • Regulatory changes and enhancements
  • Business and systems configuration 
  • Facets testing and upgrade services  

Key Benefits

30% faster upgrades

10 – 15% YoY improvement in ticket resolution productivity

40% savings through configuration automation

30% reduction in defect leakage

Success Stories

Upgrading and Modernizing Facets for a Top 5 Payer

The client, a leading U.S. healthcare payer, was facing issues with their current platform, coupled with growing business demand for a unified platform for their community and state business, including support for Medicaid and other lines of business across 25+ states.

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Managed Services Power Leading Health Plan

The client is a large regional payer in the Northeast U.S. They needed to improve the handling of platform and application incidents to deliver higher quality services to their internal and external customers

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Building Microservices for a Top 5 U.S. Payer

The client is a leading U.S. healthcare payer. They wanted to build analytical models for machine learning and offer analytical services to both internal and external customers, including healthcare providers, developers and researchers.

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