Operations Manager


Digital Services

Role Description

  • Deliver Service timeliness and Service Quality – Ensure the delivery is in accordance with the KPI and work towards improvement of KPI’s further.
  • Ensure Zero deviation/ exceptions to the process.
  • Should be able to understand upstream & downstream impact of a process.
  • Identify and fix the gaps in the process.
  • Able to drive organizational goals and deliver cost targets.
  • Ensure zero liability. Identify and drive value add projects which can either make or save money.
  • Sharing ,adapting and driving best practices across PIMCO.
  • Develop an engagement framework, engaging stakeholders at various levels.
  • Conduct and drive performance calls keeping escalations to ground zero.
  • Elevate the current VOC scores and work upon low lying elements.
  • Sustain high employee engagement and manage attrition. 
  • Work upon the low lying elements and improve the SEEQ score.
  • Provide timely and regular performance feedback to DR’s and ensure that the same is done at all the levels.

Sounds Interesting ?


  • Any Graduate/ Post-Graduate

Desired Skills and Competencies

  • Investment banking operations, Process improvement, Drive projects, Attrition management, employee engagement